Social Media Marketing Plan

A social media marketing plan should not pose any major challenges to a small business. As in any growing business with a great product or service, the marketing team or person is most likely to be working on different tasks at different times and these tasks can change rapidly depending on the business needs. However, even with taking this into consideration, social media is now so vital to business success there are some tasks that need to be planned as part of the daily marketing routine.

social-media-infographic

Set the social media goals and objectives.

Every article, news release, research or whitepaper are assets in a social media strategy to serve the goals that have been set. As with any business strategy you must know what you are working toward. Is it drive brand awareness, customer acquisition, generate new sales drive traffic, build up your network, reduce the cost per lead. Whatever of any or all of these you need goals and associated objectives clearly defined.

Work on the content strategy

When it comes to marketing the product or service, social media marketing success depends on the content strategy a business decides upon. Prior to writing, commissioning or publishing any content, a business needs to understand, what audience(s) are going to be  targeted?, What type of voice (expert, commentator, industry) will you use to communicate? Who are you trying to influence? What specifically do you want to achieve (leads, likes, traffic, views or authority)?  Allot of strategy answers are to be found in questioning the content strategy so everyone involved in the marketing and sales efforts need to know the why, what and who, understand it and is always in their minds. Content marketing strategy can then be tweaked and optimised as necessary.

Make sure there is new quality content to post

Fresh, quality, informative and relevant content is at the core of every social media campaign to reach target audiences and ensure engagement. To be seen as an influencer and sector expert it is vital to share new content consistently and regularly. New content when well written (not self- promotional or product articles) and engaging can propel a business forward. This is why the person in charge of the social media plan needs to make sure there is always some new content ready to be shared. There is no hiding the fact that writing content does take time and continuous effort so it needs to be planned.

Set up a content sharing schedule

The social media plan needs to have a schedule when content will be shared so all social marketing activities tie back into other marketing events or business plans. Also a schedule will take account for any external events, key word targeting, launches, promotions or seasonal trends that impacts your industry. This is why the content sharing calendar is so important for deciding what social media activities are in the pipeline. While not all content can be created and planned for weeks in advance of sharing, the core, and keyword targeted content pieces that demand more care and effort should be.

social-media-strategy

Sharing sector Expertise

Selling is not sharing. Share your sector expertise on a regular basis in terms of marketing, insights, research, social stories and commentary to establish your business, product or service as an influencer. For every 1 self-promotional content pieces shared, share 4 quality “industry relevant” articles, also share insightful articles from other authors, comment and add value (not plugging your own business) on forums and groups.

Generate new content ideas

As stated above the value a great, insightful and quality piece of content can bring to a social media campaign cannot be overstated. This is why a business needs to spend the time brainstorming content and article ideas. Every business should always allocate time for it on a weekly basis. The reality is that without interesting ideas on content your goals and results will suffer in the long run. Content needs to be kept fresh, up-to-date and interesting in order to continue engaging an audience. An easy way of generating content ideas is to track your competitors and other influential blogs to see what content is working for them.

Following news for current and relevant content

As with most companies, some of your content marketing will be focused on industry news and events. This is why keeping informed of relevant news and events means you will be able to react quickly and creatively to opportunities which can boost your on-line exposure. Many social media managers monitor several different keywords, hashtags, social group and Twitter in order to keep up the date and in the know on trending topics. When the opportunity presents itself, it is vital to be ready to respond.

Include images, video and design

Social media is also a visual channel where images, video and good design can give an added edge in the awareness stakes. Using nice imagery or videos and a visually stimulating way of presenting content is far more likely to reach and engage a large audience. As the volume of content rises across social channel, great content should be complimented with visual impact. A business should working with a designer in order to produce visual elements like photos, infographics and video.

social-media-data-snapshot

Run social advertising

To add to organic reach on social networks, depending on your social media goals and business then social advertising on Facebook, Twitter and LinkedIn may be a consideration. Running a paid social campaign might help get the content out to a wider audience and more relevant readers.

Communicate with all stakeholders

Whether you are a social media manager working in an agency or working directly for a company, you will need to work with all the stakeholders (management, sales, product, marketing and service) in order to agree on the content to be shared. This is why social media marketers should be spending time with the all the stakeholders to plan for the future as part of the marketing daily tasks. Meeting all concerned can help gain more insights into deciding what type content to create, what upcoming events are there in the pipeline, launches or news that may be of interest and any other ideas to use content to engage the target audiences.

Reporting

Finally but as important is the reporting on social media actions, activities and results. Whether you work for a company or an agency, it is vital to report on the social networks achievements and the upcoming plans in place. This is done by setting up and agreeing on regular reports that monitor the KPI’s or metrics you have agreed on with the stakeholders.

For more social media marketing tips, read the marketing category on The Bitter Business.

Inbound Marketing Strategy

Every business today needs an inbound marketing strategy. In the digital world nearly all marketing efforts are focused on actions like growing web traffic, increasing visitors, gathering sales leads, driving up conversions and securing buyers and customers.   Inbound marketing strategies deliver on all the same marketing goals but in a different way. Traditional marketing or push marketing  is really about interrupting buyers, trying to get their attention with TV or radio ads, online advertising, cold calling, direct mail to name a few.  Whereas inbound marketing is focused on “pull marketing”, devising marketing tactics to get buyers permission to share information as to add value to the buyers journey when researching products or services.

Every business will most likely use a blend of inbound and outbound marketing tactics to deliver the targets. Every marketing focused company including marketing automation companies like Hubspot, Marketo, Oracle and SAP all use both outbound and inbound marketing tactics. Indeed  outbound marketing activities like cold calling and lead generation by sales teams is nearly a forgotten weapon in customer acquisition as too many companies (especially newer technology focused companies) rely too heavily on inbound marketing to drive the sales pipeline.

inbound-marketing-strategy

As a percentage of traffic and sales leads, inbound marketing is now the main driver in getting a brand into the buyer’s awareness and consideration steps when looking for a product mainly due to the non-interruption aspect of inbound marketing efforts.

Listed below are some inbound marketing tips to compliment the marketing strategy in pulling in buyers to a business. The golden rule of inbound marketing including social selling is that is it about sharing not selling, help not hype.  A business of any size can deploy inbound marketing with some good content and a few whitepapers to start but be aware that inbound marketing will take time to take hold however once traction starts happening , inbound marketing will deliver better qualified and less expensive sources of sales than outbound marketing.

The cornerstone of nearly all inbound marketing strategies is “Content” and sharing quality content alone on social networks will go a long way to increasing traffic and leads to a business or website.  But like all great strategies there is more to inbound marketing than just publishing content; inbound marketing should also include whitepapers, research publications, social stories, social selling, article sharing, social conversations, reaching social media influencers, article seeding and participation on the social networks.

Here is a list of inbound marketing tips that will hopefully improve Inbound Marketing results for you

inbound-marketing-guide

 

  1. Develop a complete inbound marketing plan. Inbound marketing includes blogging, articles, whitepapers, social networks engagement, social selling, lead generation, traffic and social media conversations. Which of these tactics can be improved?
  2. Implement all inbound marketing tactics. A business should never rely on one or two tactics even if you are getting good results from current inbound marketing tactics, implementing all tactics will drastically improve desired results.
  3. Don’t forget the “awareness phase”. Social media using content as the lead is where people become aware of your business and they delight in the quality of the content being read. The awareness phase is where you engage customers and prospects for future purchases and opportunities, even in B2B marketing. A business needs to have blog posts that delight, social media content that engages and messaging that keep customers or clients coming back. Before you get a lead or a sale, you need to build awareness.
  4. Share the content. Simply posting a new article or blog post and then leaving it to chance that it will be picked up by search traffic or prospects are wasted opportunities. Social media networks opens up the ability to immediately collect traffic and leads based on a new article published not to mention the long tail SEO impact. There is more to sharing content than posting to Twitter, Facebook, and LinkedIn. Sharing content takes time and effort, share across all social networks, forums, groups, while seeding the article on relevant sites like Reddit, Scoop.it etc.
  5. Love your social media accounts. Spend time attending to all your social media account, yes they are fantastic broadcast channels but also more importantly a place to build relationships. Have a constant presence and it need not take a huge chunk of time. Share content from other sources, like other articles, reply to messages, engage with conversations and give regular updates.
  6. Stay tuned in as Inbound marketing, social media marketing and SEO are in a constant state of change. What is the latest social platform, the coolest social network, what type of content (words, images, videos) are best of which audience? To keep inbound marketing firing on all cylinders, marketing teams have to stay on top of changes and make sure to adjust to new opportunities while refining old ones.
  7. Embrace analytics and reporting- The numbers produced from marketing tactics are the key to what is working and what is not. Data and numbers should be checked against goals on a regular basis be it daily or weekly. Ensure all the metrics and KPI’s are in aligned to goals, actions and activities. By viewing the numbers, a business can see where it needs to make adjustments to improve results.
  8. Solicit feedback. Chat to customers, other departments (sales), prospects and industry peers about inbound marketing. Where do they go to be made aware, what delights them, and why do they consider one over another? Also sometimes we can fail to understand how integrated inbound marketing can be with other aspects of the business, from outbound marketing campaigns to sales calls to social selling and customer retention for future purchases. How else you can use inbound to get great results?
  9. Write quality content. Content marketing in the inbound marketing mix is the main conduit in bringing in search traffic and leads. While content will bring in a level of traffic regardless of the content quality, the bounce rate will be high and the consideration rate low. In a digital marketplace where everyone is sharing content, every blog, article or whitepaper needs to be specific, well researched, well written and above all informative. Search the web for blog ideas and to see what social influencers are reading (and interview them to get in-depth information for future social posts)inbound-marketing-terms
  10. Commit time and resources. Inbound marketing takes time, if it is a real marketing strategy for your business, then investment in time and resources to make it happen is a must. Do not let other activities take priority. Every business that is successful with inbound marketing takes the time to follow through on all tactics, methodologies, strategy and implementation; otherwise inbound marketing contribution to the business is just a wish.
  11. Give to get considered. Once awareness levels rise (traffic, reads, likes), start to give more to get into the buyers consideration phase. Offer more giveaways, free trials, deeper white papers, studies and reports. Make it easy for them to consider you, use landing pages, webinars, free samples, and contact us forms so you can move the prospect to a qualified lead.

So as you can see, there is more to inbound marketing than a simple promotional blog and posting it on Blogger. Words sometimes can be hard and time consuming to craft, but words are powerful, fun, enlightening and engaging. These words constructed into quality content and shared as articles across deep reaching social networks will drive your whole marketing and  inbound marketing for today and into the future.  Inbound marketing works as you HAVE READ this article right DOWN TO THE END.

Brian

The Bitter Business.

Why Customers Buy

Customers buy solutions to problems or solutions for outcomes they need to make their business or lives better. While pricing is important it usually ranks 3 or 4 on buyer’s criteria. Too many businesses rely on the assumption in the era of digital self-education that the most important thing to a customer is price. But buyers and consumers are moving away from the traditional purchasing funnel to a more enlightened decision journey that uses the Internet to change the way they research, value and buy products. If sales and marketing plans have not changed in response to the new buyer-driven decision journey, it better start soon.

So why do customers buy?

Before we answer that, the first thing to understand is that every customer has a “decision journey”. This journey has pre-purchase and post-purchase steps. The pre-purchase journey can be described as Awareness Consider Evaluate Buy.  The post-purchase journey is Reflect Feel Decide.

In this article we will discuss the pre-purchase customer decision journey. Understanding the customer journey and its steps as to why customers buy can speed up the sales cycle improve conversation rates and drive revenue.

decision-journey

Awareness.

They say the goal of marketing is to reach potential customers within a specific market and influence their buying choices by making them aware of their brand or products. Today, buyers are so well informed and knowledgably thanks to the explosion of social media and digital channels, they can create a buyer “consider list” without the company ever having a sales conversation or contact.  Marketing has to align itself to the awareness part of the decision journey. To raise awareness companies need to focus on buyer-driven marketing of which the internet is at the core. Pushing out brochures, advertisements or media buying as part of a company-driven marketing plan is still relevant but buyer-driven marketing is about creating digital properties that pull buyers towards the company, digital properties like whitepapers, product specific informational web sites, content marketing, customisable content, free product interactions, social selling, tools to engage people on social conversations about your industry and products, comment posting and world of mouth interactions, context marketing, etc. So buyer-driven marketing is about raising awareness to buyers who are already most likely engaged on the internet for your products and services.

Consider.

This is the part of the decision journey where consumers and buyers narrow down their buying funnel and start to consider what companies, brands or products they would contemplate purchasing from or not.  Has the buyer-driven marketing plan got the business into the consideration phase of the journey? This can be measured by trigger events like web traffic, sales leads, inbound enquires, white paper downloads and via social media channels like twitter and Facebook. This is where marketing, sales, customer service have the tools to cover all the buyer touch points to make it easier for the buyer to move to the Evaluate step.

Evaluate.

This part of the decision journey is where buyers add and remove companies or brands as they further narrow (and qualify) their buying funnel. General evaluation leads on to active evaluation where information gathering, sales conversations, meetings, presentations, proposals come into the mix. Research shows during the evaluation phase buyers look for ease of use, ease of implementation, product offering and ease of connection to company (multiple touch points). This is also where buyer-driven marketing pays off as buyers now start to “pull” information from the internet, information like product reviews, white papers, and previous buyer ratings while also pulling insights into the company and product via free trials, proof of concept, face-to-face, phone or web interactions, customer references and company policies.

Buy.    

Commitment to buy. Where the buyer selects a brand to do business with and makes the decision to purchase. This is where the company ensures all steps are kept to a minimum, whether its clicks, paperwork, compliance, set-up, downloads, configuration and payment.

Smarketing – integrate all customer-facing activities

The shift in buyer-supplier selling process and the buyer decision journey means that marketers and sales leadership must adopt and view this change as an opportunity to be in the right place at the right time, giving buyers the information and support they need to make the decisions. Sales and marketing have to be one where every touch point from customer facing activities, web sites, PR, leads generation, customer awareness and sales is everyone’s responsibility.

Consider and Evaluate – connect the dots for the buyer

What the buyer is looking for during these steps is Value. If a buyer cannot see the difference between two products, then price wins. If sales and marketing do not address the customer question “How will I benefit from this product or service?” in their buyer-driven and connect the dots for the buyer then the buyer will remove the company from the decision journey or go for lowest price solution.

Remember, people buy because they have needs, a problem needing solving, a goal that needs fulfilling, a situation that needs to be remedied, something that affects their life or  business, and needs solutions.  In the Consider and Evaluate steps buyer preferences usually fit into three main categories, known as PPI:

Productivity – efficiency, ease of use, outputs

Profitability – ROI, making money, increase revenue, improve profit margin

Image – brand, style, reputation, approval, desirability (this is mainly consumers)

Buyer-driven marketing is focused on the buyer priorities with messaging on Productivity, Profitability or Image. Buyer-driven marketing also answers the question “WWFM or what is in it for me?” So why do customers buy?, most likely because a company and its people understand the customer decision journey, created an awareness link to the buyer and then sales, marketing, customer service and product working in unison took the buyer through the Consider and Evaluate steps with a systematic approach based on insights and relevant information

Marketing Plan

A marketing plan is a series of tactics that deliver agreed goals for the business

First thing for any small business to note is that marketing plans do not have to be a complicated fifty page document. Marketing plans and go-to-marketing strategies may get more advanced and complicated as a business grows but for the vast majorities of companies a simple, effective marketing plan will suffice. Do not write a marketing plan to please an investor or bank manager, write the marketing plan as your best bet to get customers interested into what you are selling.

marketing-plan

Most small businesses will usually find one key marketing tactic that produces a consistent return on investment (ROI) plus two or three secondary tactics which when added together allows the business to grow revenue. The key marketing tactic can range from trade-shows, SEO, PPC, inbound marketing, social selling to advertising. The key marketing tactic selected is the marketing foundation and it needs to be solid, deliver consistent results and removes any fear of the marketing plan failing.

Don’t panic if your business is new or it has not found one yet, please read on.

A great tip to identify what type of marketing plan is right for a business is to ask this question “What is the lifetime value in profit of a customer we sell to?”

I suggest you then assign your business into one of these three customer lifetime profit value categories

  1. Sub €200 profit
  2. Sub €2000 profit
  3. Above €2000 profit

This is important as it defines your cost of customer acquisition (what it costs a business to get a customer to buy from them) and how much a business can afford to pay for clicks, traffic and a sales lead. The business should also figure in customer churn, do not over calculate how often or how long a customer will stay loyal to a business. Depending on the business model, the marketing plan also affects cash flow, because you pay for marketing upfront with a lag over weeks or months to get an ROI on the tactics.

  1. The lifetime value (profit) of the average customer is LESS than €200.
    The products or services sold may cost €50 to €200 or higher AND as a business if you sell to that customer two, three, four times over a three year period, the profit on that customer would be less than €500. An example of this could be an online florist. A bouquet of flowers costs €55, but the customer is probably going to buy two or three times a year means the likely profit from that customer is less than €200.
  2. The lifetime value (profit) of the average customer is LESS than €2000. The vast majority of businesses fall into this category. The premise here is that the product or service costs an amount that will generate a €2k profit, OR the average customer buys more than once over a period of time with the total purchases adding up to more than €2000 profit. An example here is an online SaaS software company. The average monthly subscription is €50. That is €600 a year over three years = €1800. With a 60% profit margin this comes to €1080 for the lifetime value (profit) of the customer.
  3. The lifetime value (profit) of the average customer is ABOVE €2000.
    This category usually applies to large one of consumer purchases or a B2B sales environment. The calculation here is that the sale or number of sales over a period of time (36 months) will generate in excess of €2000 profit for the business.

So, now that you have assigned your business to category 1, 2 or 3, here is some suggested key marketing tactics as the foundation to drive the business growth.

If a business is a 1 – Referrals/Local/AdWords

The key marketing KPI here is can you generate leads/traffic/enquires for less than €1 and the cost of customer acquisition (getting a sales or purchase) is no more than €10. A simple marketing metric is the business sold to 100 customers in a month and spent €100 on marketing, so the cost per sale was €1.

Maybe distribute flyers door to door with special offers, advertise locally online with free samples, and optimise your website for local target keywords. Ask customers for referrals to add to your email marketing newsletters. Send OUT newsletters to your existing customers. Attend local events and business organisations. Find one key marketing activity that generates enough customers where it costs the business as little as possible to get a sale.

If a business is a 2 – Inbound marketing/PPC/Social Media

In this category the sales cycle could be longer or need sales intervention. The business will need to generate a high enough volume of leads to generate the ROI needed to be successful. SEO work can be critical here but this should be part of an inbound marketing tactic. The use of social networks for social selling and content marketing to influence buyers should be considered. A good email marketing solution and a resource to work on social media campaigns is probably a must. Budgets permitting, Google Ad Words will deliver the quickest bang for your marketing buck alongside social media tactics.

If a business is a 3 – Inbound marketing/PPC/Social Media/Events/Sponsorship

Depending on your market segment, where customers generate a profit north of €2000 usually involves more lead nurturing, heavier buyer influence, bigger social media reach and plans for a more guided sales cycle. I have seen companies successfully use events as their key marketing tactic even if the sales cycle and cost per lead required more investment. The biggest success tactic from a marketing activity now used in this category is content marketing. Maybe consider putting a lead generation person on social selling to generate customer interest. A business needs to invest in resourcing the writing and publishing of well executed articles and whitepapers to set the business as a thought leader in their industry. While the cost per sales lead and cost of customer acquisition can be higher, the marketing plan tactics needs to deliver more solid leads or higher qualified customers as the marketing investment in this category can seriously impact the cash flow of a smaller business.

social-media-planning

Regardless of 1, 2 or 3, the key to making a marketing plan work is to be: CONSISTENT.

Plans take time, for a plan to work it must be implemented with both the heart and the head.  Every marketing plan has to have KPI’s and metrics. Implement, stick with it and adjust where necessary. Do not adopt the “give it a whirl” approach or alter course before the data supports the decision. In a digital world, social media marketing has overtaken sales and even brands as the core business driver. The buyer-supplier relationship has moved on, fast, the marketing plan needs to address how to deliver a consistent return on investment (ROI) via a key marketing tactic plus two or three secondary tactics which when added together matches the business strategy for growth.

Marketing Plan Template

             Marketing plan template and guide

                           The Bitter Business

A marketing plan will help a business identify the markets, product to market fit, customers and competitors which underpins the strategy selection to make a business sustainable. This marketing plan template courtesy of The Bitter Business can act as a guide through the process of creating a solid, well thought out marketing plan for your business.

marketing-plan

Download the marketing plan template for free here. Marketing plan template and guide

Why every business needs a marketing plan

A good well thought out marketing plan will help the business stakeholders to answer key questions about the business, and act as a reference document to help the team execute the marketing strategy. It will also help develop a structured approach to creating services and products that satisfy the market and customers’ needs.

When writing a marketing plan,  always be clear about the marketing objectives and how the business is going to achieve them. This free marketing plan template can be a guide in setting those realistic and measurable objectives, budgets and action plans with ability to allocate resources.

Content Marketing Plan

As social media grows, the use of content marketing both as a social selling tool and as an audience engagement tool to acquire and retain customers has now taken centre stage within the marketing strategy. The great news is apart from time to preparing the content, content marketing is mostly free but there are some lessons to be heeded. Free publishing platforms like WordPress or Medium, and free content and link promotion on Scoop.it, LinkedIn, Twitter or Facebook amongst others make content marketing a go to tactic for any business.

Also listed below is some helpful resource lists covering “content marketing guide” “content marketing tips” “content marketing promotion” and “content marketing publishing platforms”.

content-marketing

Content Marketing is not Blogging

To ensure content market delivers, a business has to start out with the end in mind, what keywords are you targeting, is your content for industry education or brand promotion.  Content articles need to be one thousand plus words and the content needs to be relevant and well written.

The use of content Marketing requires creating and sharing meaningful content (white papers, market research, industry insights, market articles) to attract and convert traffic into prospects, prospects into customers, and customers into repeat purchasers. The content a business needs to share should be closely related to what it sells; or more pointedly, words that will educate an audience, market segment or industry so they get to know, like, and be  influenced enough to do business with your company.

Content marketing is not a one off event, it is an ongoing marketing and sales process that is scheduled, resourced and integrated into the company’s marketing strategy. A company’s content marketing goals should be to own the media space coverage for the topics selected or target keywords chosen.

A critical point to note is that content marketing is the art of reaching out to communicate with your customers and prospects without the heavy sales pitch. This has become known as non-interruption marketing. Instead of pushing out products or services sales messaging, using social selling techniques the business delivers information that makes the buyer more informed. The underpinning fundamentals of a content marketing strategy is that if a business delivers relevant, timely, valuable information to prospects and customers, they will ultimately reward the business with purchases and loyalty.

Content Marketing “Creating a Deep Connection with Prospects and Customers”
Effective content Marketing is not possible without well thought out and well written content. Quality content is important as it links and impacts nearly all aspects of the marketing strategy.

  • Content marketing strategy powers social media exposure.
  • SEO: Quality content with relevant keywords will impact on SEO and SERP.
  • PR: Content marketing drives successful PR as it shows readers the business cares about them not just their business self-interest.
  • SEM: For paid advertising to work, great content will deliver more traffic/leads.
  • Inbound marketing: Content is key to driving inbound traffic, sign-ups and leads.

Content marketing is about telling a different story; breaking through the clutter, winning more customers by marketing more intelligently.

The days when a business bombarded a prospect will sales calls and interrupted potential customers with mediocre content (brochures) that customers do not care about are over. Intelligent marketing uses content marketing to draw prospects and customers towards the business by creating information and content they actually find engaging and useful.

Content Marketing Guide

1. Choosing Content Topics

Start by selecting what industry, keywords, target audience and information you believe they would be interested in. Write about topics the business is knowledgeable on and has expertise in. A company selling interior design could write a fun article about “interior design from the 70’s you want to avoid”.  It is not a sales pitch or net, content topics are fishing lines that attract people towards the brand. Engage the customer, give before you ask.

2. Planning the Articles

This takes time and patience. Writing quality content of 1000 plus words could take 1 or 2 days. Over time, experience will shorten the thinking time but planning and writing takes time. Planning out your content topics a month in advance can make the writing easier and the final content of higher quality. Before writing anything, devote time to keyword selection, topic title, brainstorming the content messaging, finding sources for images and sound bites.  So when the actually writing process starts is should be about crafting words.

3. Write Quality Content

Once the target audience, topic title and keywords have been decided upon, the process of crafting the words into an article can begin. Plan out how many quotes, sound bites you want to include. Always think quality, quality means grammar, sentence structure but more importantly is research based information like the information below on social media.

To put the potential impact of social media into perspective, here is some insightful statistics’ on buyer decisions.

“57% of the purchase decision is complete before a customer even calls a supplier.”

“67% of the buyer’s journey is now done digitally.”

4. Build SEO into content marketing

When writing articles (title and first paragraph) think SEO. Google and SERP now rewards higher word count articles and article topics that match the content along with visually focused (video, images). Think like Google does, does this content do a good job at connecting search users to quality, relevant information. Do a keyword search for the planned article title; strive to make it unique while still using the target keywords, example “Easy Content Marketing Tips”. The core SEO is content marketing but by including tips and easy it broadens the article appeal and reach.

5. Promoting the Content

Before you hit the publish button, check spelling and depending on your content platform make sure to tag it for search terms within the site. Now start promoting the article (posting on to LinkedIn, Facebook, Twitter, Pinterest etc.). Use a social bookmarking tool like AddThis to link your article to social bookmarking sites like Tumblr, Digg, Reddit, and Evernote.  This takes time, do not publish and promote the published articles the same time every day or week.  Publish the article, and then maybe give it a day or two before linking and promoting it.

content-marketing-diagram

6. Pause, Rest, Repeat

The old 80/20 rules applies to content marketing, it is 20 percent inspiration and 80 percentage work (research, thinking, planning and doing). There is no magic wand or short cuts, DO NOT outsource your content creation except to a trusted party who understands your business and marketing strategy. Do not copy and paste existing articles, use them for ideas and suggested wording.

Content marketing tips.

1. When posting a link on Twitter and Facebook also include an image

2. Share articles more than once over 2 or 3 weeks but change image/wording (not the article itself)

3. Try different times when posting on social networks

4. Adjust the content (posting title or wording) to suit the audience

5. Post the article links to multiple social bookmarks

Content Marketing – Promoting your articles and links.

This is a list (not exhaustive) of where to post the article links. Using a social bookmarking tool like AddThis is free and will speed up the process. I find doing it from Firefox is quicker.  Also try not to be logged into Google when posting.

LinkedIn, Facebook, Twitter, Scoop.it, Nowvia, Evernote, Storify, Paper.li, Reddit, Stumbleupon, Silk.co, Soup.io, App.net, Pearltrees, We heart it, Buffer, Quora, Klout, Google+, Digg, Bizsugar,Disqus, Tumblr, Pinterest, Plurk, Diigo, List.ly, Shareslide, Visual.ly, Bundlr, Soundcloud,  Crunchbase, Sproutr.co, selfgrowth.com, prunderground (for PR and SEO), bitly, Owler, Imgur, LiveJournal.

Content marketing publishing platforms.

Some companies choose to have more than one content marketing platform. Most will use WordPress built into the site and also use a platform like Medium for other articles.

WordPress – Blogger – Medium – Glipho – LinkedIn Pulse – Lifehack – About.me –  Google Groups – Typepad – Svbtle – Buzzfeed.

Digital Marketing Strategy

Any Irish company with growth ambitions needs to have a digital marketing strategy in order to take advantage of the growing opportunities for sales, inbound lead generation, traffic and customers that digital marketing can generate.

The internet is changing the buyer –supplier relationship, today businesses have to know that attention is a currency and social media generates lots of noise so it is becoming increasingly difficult to attract the eyes and ears of the companies target market. Small companies can compete with larger companies but larger companies have well-funded marketing departments, a business is also competing with social media itself for information dispersal and a multitude of social networks are trying to get the attention of the same prospects or traffic.

digital-marketing-plan

So digital marketing has to have a strategy, a well thought out strategy which must support the overall business strategy; in fact a company’s digital marketing strategy may be the engine that powers the sales strategy. Ask the question, “what is our digital marketing strategy based on?” is it customer growth, new product promotion, market penetration or market development? Digital marketing and social media channels continues to expand and influence the buying choices of consumers and business so it is vital that every business learns how to succeed in the online world. In some recent reports published into digital marketing, a lack of effective strategies remains the most significant obstacle to succeeding in digital marketing. In fact, a survey of digital marketing managers showed that over 51 percent of them believed that a lack of connection to business strategy prevented them from achieving the digital marketing goals set out.

A well thought out digital marketing strategy will help a brand or business reach digitally engaged audiences, build deep customer relationships, and create new markets, products, or even redefine the business model.

Planning and executing a digital marketing strategy is essential to out-thinking the competition. In the online world the ability of a business to thrive could well be directly related to how well the business is able to maximise digital media channels. Social networks such as LinkedIn, Facebook, Tumblr or Twitter or keyword searches on Google means it is possible for consumers or potential customers to interact on a truly global scale. Buying channels and behaviours are changing, the sales process and customer acquisition tactics are being redefined which means regardless of the business size or industry, it is critical that a business learns how to tap into the power interacting and engaging customers online.

The number of digital marketing choices can seem confusing, companies can confuse digital marketing tools with digital marketing channels, what is social posting versus SEO, what has content marketing to do with marketing automation? As a result, it can be difficult to determine where to start. Without a clear digital marketing strategy the temptation by a business, particularly small businesses are to try and do it all. Get a video created and post it on YouTube, plug a few promotions on Twitter and Facebook, join lots of groups on LinkedIn, the list can go on and on. Some businesses even use a specific team to handle a social media channel.

The reality is, without the right digital marketing strategy, a business is simply wasting resources and time, even losing ground to competitors. Much the same as any business planning process, the key is to understand the business mission and vision, then get agreement on the overall business strategy roadmap, next develop an understanding of the customer base, what goals the business wants digital marketing efforts to achieve, then selecting a digital marketing strategy that will help you to reach both your target audience and goals. For instance, if the strategy is market penetration or development then the strategy is to reach new customers or if it’s a product development strategy then the strategy is to focus on launching a new product or service.

The point is, without a solid strategy, it is not possible to determine whether the digital marketing tools a business has invested in will actually help meet the goals that have been set.

There is allot of technology hype around tools, social media monitoring, digital marketing courses, SEO submission etc. so thread carefully as the easy option can be to simply jump in on the latest digital marketing buzz word  which may or may not help a business’s digital marketing strategy.

Developing a successful digital marketing strategy is as simple as:

  1. Understand the business mission
  2. What is the overall business strategy
  3. Identifying the target audience.
  4. Developing SMART business goals.
  5. Selecting a strategy for meeting those goals.
  6. Implementing actions and activities for the strategy
  7. Monitor, review and adjust the chosen strategy.

Start out thinking your competitors, develop a digital marketing strategy that can be resourced and has clear ROI. To bring the point home, MarketingProfs reports that 69 percent of senior marketers in large companies expect an increase in digital spend. The time to get digital marketing right is now as digital marketing will impact on a business’s customer acquisition, sales, product development and maybe ultimately business success.

Lead Generation

Lead generation efforts whether online,social selling or via sales team can be one of the most underestimated activities in a business in terms of cost,time and the resources needed. The reality is that before a sale transaction happens (even if your B2C business is on-line), there is a process of generating leads (web traffic, inbound,outbound,on-line, events,shows, etc) and in many cases nurturing these leads over a period of time to turn suspects into prospects into sales. So before any sales happens, a business especially in the B2B environment needs a healthy and continuous pipeline of new prospects to sell to.

lead-generation

Generating leads is challenge for most companies 

Generating sales leads is a daily challenge for most companies and according to Forbes Magazine, more than 60% of the marketers polled in a recent marketing survey said their greatest marketing challenge for the year ahead was generating more sales leads to fuel the sales engine, and nearly two-thirds (63%) reported that their marketing mix either doesn’t meet sales demand or they’re unsure of whether their mix is effective. Nearly 40% of those polled cited accurate measurement and attribution of on-line marketing as their biggest challenge.

Remarkably, a quarter (26%) of respondents said they do not track leads to any marketing program at all or they only attribute leads to one program. The old saying about “They know half their marketing spend works but not which half” seems to still ring true more than ever.

Lead generation can be costly (clicks, CPL, sales hunters) so the business needs to educate everyone that without lead generation there is no customer acquisition and probably no sales. It must be the role of every sales and marketing leader in a company to boost sales leads and reduce the cost of filling the pipeline funnel. This needs to be attacked on two fronts, on-line marketing (push,pull,inbound, lead nurturing) and good old fashioned sales work as lead generation cannot be the function of marketing alone. There is now B2B automated lead generation solutions on the marketplace which radically reduces the time sales agents have to spend identifying prospects.

However, lead generation is more than just implementing passive activities like social media, inbound marketing or on-line marketing tactics, the lead generation effort must work hand-in-glove with the sales teams work including social selling, hunting activities around customer acquisition and channel development. Successful companies know how to build a lead generation machine using multiple networks and sources and then fill the sales funnel with qualified prospects on a continuous basis. Most small companies fail not because of product or they can’t sell but because they can’t build a big enough sales funnel of quality prospects in a timely,cost effective way to work the sales process to drive revenue.

sales-outsourcing

There are multiple lead generation tools and resources, for social selling there is LinkedIn, Crunchbase, Owler and other business forums. For on-line inbound lead generation, communities like Facebook, Twitter, Pinterest and Tumblr can deliver leads. B2B lead generation solutions which cut down on sales peoples time trying to get lists of prospects are provided from companies like Connectors Marketplace, Insideview, Sales Loft and Lead Genius.

Cost per Lead Generated

Regardless of where or how a business sources its sales leads, the cost per lead in customer acquisition needs to be measured across all the channels. The goal is to try and work back which channels delivered not quantity of leads or lowest cost per lead but the channel which delivers the best lead to conversion cost. An example of this is while the good old fashioned trade show might be considered very effective in generating high-quality leads, they are also expensive (maybe as much as €10,000 per lead) and what is the lead to conversation cost?.

So build a lead generation process, score or segment every lead, cost every lead and educate all the sales team that when they get handed a lead it has cost the business money to get to the point of just talking.

Sales Strategy – Marketing Services – Sales Consultant – Social Selling – Inbound Marketing – Lead Generation

I'm always available to have a chat on your business plans and any challenges in lead generation, social selling, marketing or sales.