Marketing Companies in Dublin Guide

Marketing companies in Dublin or anywhere in Ireland offer a menu of services from digital marketing,SEO, social selling, content marketing to social media strategy. This guide is aimed at the business owner to ask what skills do they expect to see before deciding to working with one of the many marketing companies in Dublin or anywhere.

Social networks and the rise of social selling has changed the marketing game completely for business’s. Business has become smarter,faster, cheaper  with slower and expensive business models struggling. The lines dividing sales, marketing, advertising and public relations have disappeared with sales people needing to be able market and marketing people needing to sell.

Before engaging with a marketing company, when it comes to digital marketing there are some amazing do-it-yourself marketing tools that entrepreneurs or small business can use if they so choose. However, to successfully execute a social media marketing strategy or to implement a content marketing lead social selling strategy a business just may need some help. But they most likely will not need help from a bloated marketing agency still using old-school tactics.

digital-marketing

A Guide to engaging with the marketing companies.

Partnership not an Outsourcing Relationship.

There are lots of agencies and marketing consultants offering social media and digital marketing services. But does the potential client know exactly is being offered and what should be offered based on the needs of the business?

Will the agency assist with quality content creation? Can an agency source relevant articles and other content for the business segment to share on LinkedIn, Twitter, Facebook, etc? (this is at the heart of social selling). Can an agency suggest social influencers or people to follow? Can an agency set up a tweeting plan? Does the agency know when/how to post content on the social networks? Can they recommend blogs and forums the business should be participating in/on?

marketing-strategy

It is important your marketing partner can “be you” and act like you online. They don’t see themselves as some outsourcing operation looking for a day rate. They may be required to form relationships with prospects and engage in communication that looks like it is coming from the CEO. Any business needs to build relationships and trust in the social networks and on the web in order to raise the awareness level for its product or service. By only raising the awareness levels cost-effectively can a business start getting considered (expressed in inbound leads, web traffic etc) so the marketing partner most likely has to participate in achieving the business goals .

Speed to Market

Social networks and the digital channels move at lightning speed, and any marketing agency needs to have the ability to adapt and keep up with the pace. They need to be active in real time. It is vital that agencies rev up the speed factor so that they move as quickly as buyers or consumers do.

Buyer Behaviour Knowledge

The agency needs to understand the science of how people (B2B or B2C) behave online and across the social networks to increase awareness, clicks, engagement, and views. Do you prioritise white papers or product articles, lead with thought leadership or informative content? The marketing partner needs to have proven experience and delivered results in the science of digital marketing.

Industry Expertise

Many if not most marketing companies have a wide client base and dabble in several industries. Any good marketing partner will invest the time in becoming a “subject matter expert” so they can really impact on a businesses digital marketing plans. So look for a marketing company that will take the time to learn about the industry you are trying to acquire customers in and win sales in.

Flexibility and Adaptability

The whole digital marketing landscape and channels keeps changing and evolving. What worked a few years back or even last year many not necessarily work today, and what worked today to boost SEO or web traffic might not work well in a few months. The best skill a business might look for in a marketing professional is the ability to adapt to change and the ability to speed up the tactics.

Creative Content Marketing

Any marketing company will claim to how to produce “content,” but what a business needs is someone who can create quality, engaging content that gets views plus has been keyword crafted to be indexed highly by the search engines. Content marketing which drives social selling and to a large extent SEO is still a relatively new field and the experience and expertise has not become mainstream. Remember when it comes to social media marketing or content marketing, buyers and consumers on the social networks will tune out fast to the over-abundance of posts, so it is vital a business has engaging content that stand outs.

Buyer Motivation Research

In a fast paced business environment it is not enough to just throw some ads or well-crafted messages at an audience. Digital marketing and social media successful engagement is about understanding as much as possible the things that interest buyers and why. By understanding the buyers journey, influence points and carefully researching the target audience, a marketing company must be able to more effectively craft sales messaging and marketing campaigns.

This is a an exhaustive guide to working with marketing companies but hopefully it might help a business ask some questions to find a marketing partner to deliver their business goals.

The Bitter Business is a sales and marketing strategy partner based in Ireland. We help companies Grow.

SEO Google results update for Ireland

This is The Bitter Business report on our SEO Google results in Ireland for the keywords we have targeted for sales and marketing services as of June 2015. Most of the links showing up in search results are just between seven months down to a few months old with more to follow.  The SEO search engine results for the keywords below are for Google.ie.

An encouraging observation I would comment on is that some of the results below proves with carefully selected titles and content, within smaller market niches and territories the SERP results can be quicker to materialise.  Some of the results I am happy and have even exceeded my expected results while others are still climbing but not as fast as I had projected. Still goes to show that despite my scientific approach to SEO there is still some things I haven’t figured out.  However I continue to learn what works and what does not when it comes to trying to get higher rankings for selected keywords. Always happy to share these if you drop me an email.

 

Keywords                                            Position on Google.ie                                           Link Age

Sales and marketing services                     No.1                                                                         7 months

Sales and marketing company                   No.11                                                                       7 months

Customer acquisition strategy                   No.7                                                                         7 months

Customer targeting                                      No.6                                                                         3 months

Social selling                                                  No.8                                                                         1 month

Social selling tips                                          No.1                                                                          1 month

Lead Generation                                           No.20                                                                       4 months

Sales Techniques                                          No.6                                                                          4 months

Social media marketing plan                      No.15                                                                        2 months

LinkedIn Lead Generation                          No.6                                                                          1 month

Business mentoring                                     No.15                                                                         4 months

Business Consultant                                    No.19                                                                         3 months

Sales Outsourcing                                        No.6                                                                           4 months

 

These are not all the keywords I have targeted, some like the keyword “sales team selling” show up on 1st page(very small exact keyword searches here)  but other more focused and competitive keywords like “social media marketing” (highly competitive) have yet to show up in any meaningful way.

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I have noticed a correlation between article lengths and search results with articles over 1000 words doing best. Also long tail keywords with articles written with this keyword in mind can show up on the 1st page of Google results. A keyword like “Social Selling Tips”, this article is only 1 month old but currently occupies the top results for this searched term on Google.ie.  Also when it comes to link building (important when promoting your content marketing) I have narrowed it  down to about 12 to 14 sites that Google rate, so posting your article on these social media or social linking sites is what will give your articles the boost to climb up the search rankings.

The biggest lesson I have learnt over the past few years (I have got a few sites with multiple keywords to top 2 and 3 results on Google.com –USA) is there is no magic formula when it comes to SEO in Ireland. It is about content; keyword focused content, content marketing (sharing and linking) and plain old fashioned grunt work to ensure your articles are posted to the 12 to 14 social sites I believe Google rate.  Update this again in December 2015.

Social Media Marketing Strategy

This is a seven step guide to creating a social media marketing strategy to reach more customers and drive greater on-line awareness for your brand or product. For a business to really capitalise from social media, it needs to build a clear strategy that takes into account what are the goals, what are you trying to achieve, who are the target customers are and what is the competition is doing.

Social media marketing can be defined as the use of blogs, articles and content marketing, white papers, video and images to share on social networks to raise awareness to pull in the web traffic and prospects

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1st Step; Understand your social media goals

As with any planning in business, the first thing anyone needs to do when creating a social media marketing strategy is to understand what you want to get from it?. What are the goals (traffic, leads, likes, buyers, SEO) so you know the purpose of your social media efforts. For some businesses it is to do with creating or raising awareness of a brand or product. For some companies the focus will be on generating leads, increasing sales or driving website traffic. Larger companies many look to social media to build customer loyalty, increase community size or use as a communication channel. The key point here is the goal for your social media strategy has to go beyond simply gaining Facebook likes and Twitter followers.  The above examples are only a few areas a business could focus on, but depending on your resources a business should ideally focus on one primary or one secondary goal. Remember if you do not have goals, targets and measures of success then in all likelihood you are not going to accomplish any meaningful results from social media activity.

2nd Step; Create measurable targets and objectives

The second step is to now set clear targets and objectives based on the goals you have set. Remember the “S.M.A.R.T” method, so make sure your social media goals are Specific, Measurable, Attainable, Relevant and Time based.

Let us take the example of a business with a social media goal focused on increasing sales, then you might decide that the target is to generate an additional fifty on-line leads a month via landing pages, whitepaper or eBook downloads. If on the other hand, the goal set is to create brand awareness, then a target could the number of times your brand is mentioned on the social media networks per month. Also worth noting at this point, your goals, targets and objectives for social media should be directly tied to overall business goals, and they should be achievable. Goals without targets, actions and activities are just wishful thoughts. It is important to make sure the objectives are time limited. For example, you need to achieve a 100 percent growth in on-line leads generated within the next six months, not at some vague point in the future.

social-media-effectiveness

Now that you have set the targets and objectives you need to make sure you can measure them. There are lots of social media tools to track and analyse activity and quantify your progress. These tools like Klout, Google Analytic, TweetDeck, Buffer or Social Mention to name a few, can let you know when your progress plus they will also help you to identify any trends early and adjust your activities if you have to.

3rd Step; Customer targeting – who do you sell to

So now, the goals, targets and objectives have been set so now you know where you are going, so all set, right?, well no because you still do not know how you are going to get there. You see a successful social media strategy is all about customer targeting, reaching the right people with the right messages. To do this, a business needs to understand “who do you sell to”. For example, there is no point in targeting everyone who has an interest in sport if you really want to target only those who are cycling enthusiasts.

The best way to do this is to draw up a buyer profile. What does the profile of your ideal customer or buyer look like? Make it personal and give them a name. Where do they work? How old are they? What social networks are they likely to be on? What is their income? How often do they cycle (as in above example) Do they have children? What brands do they like or dislike? What motivates them? The list of detail goes on. If you find that you have more than one ideal customer or buyer profile then create a persona for each.

social-media-planning

4th Step; Monitor the competition

As social media activity is mostly transparent, monitoring your competitions activity will tell you a lot about what works and what does not. After all, you are all targeting the same customer set. By constantly monitoring the competition, you have a fantastic opportunity to learn from their activity and actions.

This fourth step involves researching your competitors, maybe select ones your own size, in similar locations and some of the big ones. Find out what social networks they are active on, study their content (articles, case studies, whitepapers, videos, promotions, links). Is it direct or educational? What kind of industry references do they use? Do they talk about their product, markets, industry or brand and what if any other things do they focus on (events, discounts, and webinars)?

If for example you sell bicycles, do your competitors talk about how their bicycle brands perform in races or do they post cool cycling videos that just happen to include their bicycle range? Now see how well each competitor is doing on the social networks (followers, connections, mentions, comments, shares, likes) they get on their social media pages like Facebook, Twitter, Google+ and LinkedIn. This should give you a good insight into what social strategies work and which ones do not.

5th Step; Develop your content marketing messaging

OK, now that you have an ideal customer or buyer profile plus insights on your competition, next up on the list is to start developing your social media messaging. This is your top line titles and key messaging you want to share (writing the detailed content comes later); a list of key messages that you think will create awareness with your customers or buyers based on the profiles you have created in step 3. A suggestion is to target three or four buzzwords or better still “Keywords”, then break each keyword down into longer tail keywords so you build up a messaging plan.

Based on monitoring your competition a lot can be gained from adopting some of their successful messaging ideas and blending them with your own unique messaging that sets you apart — this has the effect of creating a unique voice in social conversations. Be creative, daring, controversial and educational as social media activity should be exciting, not dull.

6th Step; Select the social media channels

Depending on whether your business is B2B or B2C you will need to choose the right networks that are worth investing in for the products or services.

Most of us would agree that LinkedIn is a good platform to target for business buyers or business type sales while Pinterest would be better if a business is involved with retail or fashion. Some of these channels are obvious when you look at your buyer profiles and competitors but see if any other social media channels could pay dividends like Blogger, Scoop.it, Tumblr, Plurk, and Instagram.

As part of this exercise you should identify social influencers, these are the people who can help reach your target audience. Social influencers and respected bloggers have high levels of trust in their followers or readers and can be indispensable in creating social chat buzz around your brand.social-media-networks

7th Step; Build a content writing and sharing plan

The last but critical step is you need to develop a strong content writing plan based on your target keywords, you need to write and share (not just your own) engaging material. The content needs to align with your overall marketing messaging as in step 5 and be relevant to the social channels you will use. Content marketing is more than promotional blogs or product information; it has to add real value in the buyer’s journey to create awareness and consideration for your business within the audiences. Also if possible try not just stick to one type of media or theme, mixing videos, helpful guides, research papers,  images, info graphics, news and other formats will engage your potential customers far more effectively.

A golden rule to go with your seven step social media strategy is “Content marketing has to be constant” meaning a constant presence with great content across your chosen social media channels. Heed this note, every social media strategy can only be successful if you have an ongoing presence on social media networks, and that entails sharing fresh engaging content on a regular basis.

Content Marketing Tips

Content Marketing is the key driver upon which most inbound marketing and social media marketing tactics are built. Content marketing not only impacts SEO, web traffic, leads and sales but also acts to influence buyers as they increasingly seek information before purchasing. Whether your business is B2C or B2B, the sharing of content (self-penned articles, general news articles, product, research and whitepapers) across social networks is now a must when it comes to promoting a product or service.

The tips below are designed to help drive traffic to a website and generate more leads or sales. Apart from writing your own content, to really maximise social media marketing you also need to source interesting facts, expert insights, statistics, and trends on your industry and then share them on a constant basis to produce dramatic results on SEO and traffic results.

content-marketing-plan

Step1. Tell and share great stories

Telling and sharing compelling stories is at the core of content marketing — tell the stories with images, videos and words. So step 1 is to focus on improving your ability to tell a story. Crafting words is at the heart of all storytelling; make the stories real, relevant, insightful, human and social to get people’s attention.  Writing like most skills will develop with practice, so persevere to improve. You can start with article research by doing some keyword searches while also looking at the most read articles on social networks. Try to make your articles longer than 1000 words to maximise SEO. Then you can post the articles on lots of free social networks (LinkedIn, Twitter, Tumblr, Plurk, Google+, Scoop.it, and Storify) to get buyers attention as well as gather some quality backlinks to your website.

Step2. Create memorable and optimised titles

A memorable title will get more readers while an optimised title will boost SEO. Just as the cover image can make or break sales on a new book the article title influences how many people will click to continue reading the rest of your article. So start with the end in mind and practice writing memorable titles that hits these 3 buttons – tempt the readers, drive engagement and optimised for searches.

Step3. To be seen, be consistent

In social media there is no such thing as a one hit wonder. Once step 1 and step 2 are in play, the key is to be seen and seen often. Sharing quality content (not just your own), images and video on a consistent basis are a recipe for success. Set up a blog posting schedule or social network sharing calendar that ensures you have a plan to stick to. A good guide is to publish a thousand word blog post per week and then do a few social media updates daily.

Step4. Improve all your social media profiles

It may have been that you created your many social media profiles in a burst of activity but have since forgotten to update. Take the time to freshen up all your social media profiles and while you are at it why not review your social media strategy. Stay ahead of the pack by studying changes in the social media networks and any changes that could affect your social media activity.

Step5. Promote your content

As you improve your article and content creation also make sure to focus on improving your ability to share your content across the social networks. Social media is about creating awareness and consideration for your brand, product or service. So promote (share) your press releases, blog posts, white papers or news on your social networks to your target audience (do not spray and pray).

Step6.  Continue to improve your social media skills

Create a list of social media skills you want to improve whether it is writing, posting, selected images, getting followers or joining in social conversations. If you want to improve your LinkedIn skills such as social selling or making connections then spend the time reading posts and articles on the subject. Pick one item from your list where you would like to see improvement and work on it.

Step7. Enhance your email usage

Email is not old hat. In fact it still plays an important role in inbound marketing and social media. How can you improve your sales pitch efforts, marketing message, the click through rate on email newsletters or even personalised emails to followers and connections?

Step8. Try a podcast

If you have already done some podcasts, cool, if not start thinking about doing your own podcasts. Dip your toe into the podcasting waters by finding out what podcast are popular in your industry or even find a podcast you could join in as a guest.

Step9. Light up your posts with graphics

Images can have a powerful impact when communicating stories, news or ideas. An graphic or infographic can simplify a complex concept or convey a story in a very succinct way. Marketing surveys show that powerful visuals will improve engagement with audiences leading to higher conversion rates.

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Step10. Develop whitepapers and research

To be a thought lead in social media it helps to do more than sharing your insights. People and buyers love experts so try to expand your content marketing into areas like research or white papers.  Expert lead or expert quoted content with data and trends has been proven to increase brand or product retention.

Step11. Review content marketing against goals

There is no point investing hours of time in crafting articles and content then sharing them if they are not measured against your social media marketing goals. To finely tune your marketing you need to know what worked and what did not. Every plan can be strengthened, practices improved and marketing plans revised by doing some in-depth investigation on your digital marketing efforts. This review is vital for improved social media results and an opportunity to see where you got your best bang for your buck. The good news is the time taken to do a review will tell you where and how you can continue improve your content marketing skills.

acd-content-marketing

Finally to be really successful in content marketing, focus on improving your social media skills every day. Continued learning drives your ability to produce content on a consistent basis. If you apply these 11 tips to your social media activities, you will see gradual improvement in your skills and capacity to drive business results using content marketing.

Social Media Marketing Plan

A social media marketing plan should not pose any major challenges to a small business. As in any growing business with a great product or service, the marketing team or person is most likely to be working on different tasks at different times and these tasks can change rapidly depending on the business needs. However, even with taking this into consideration, social media is now so vital to business success there are some tasks that need to be planned as part of the daily marketing routine.

social-media-infographic

Set the social media goals and objectives.

Every article, news release, research or whitepaper are assets in a social media strategy to serve the goals that have been set. As with any business strategy you must know what you are working toward. Is it drive brand awareness, customer acquisition, generate new sales drive traffic, build up your network, reduce the cost per lead. Whatever of any or all of these you need goals and associated objectives clearly defined.

Work on the content strategy

When it comes to marketing the product or service, social media marketing success depends on the content strategy a business decides upon. Prior to writing, commissioning or publishing any content, a business needs to understand, what audience(s) are going to be  targeted?, What type of voice (expert, commentator, industry) will you use to communicate? Who are you trying to influence? What specifically do you want to achieve (leads, likes, traffic, views or authority)?  Allot of strategy answers are to be found in questioning the content strategy so everyone involved in the marketing and sales efforts need to know the why, what and who, understand it and is always in their minds. Content marketing strategy can then be tweaked and optimised as necessary.

Make sure there is new quality content to post

Fresh, quality, informative and relevant content is at the core of every social media campaign to reach target audiences and ensure engagement. To be seen as an influencer and sector expert it is vital to share new content consistently and regularly. New content when well written (not self- promotional or product articles) and engaging can propel a business forward. This is why the person in charge of the social media plan needs to make sure there is always some new content ready to be shared. There is no hiding the fact that writing content does take time and continuous effort so it needs to be planned.

Set up a content sharing schedule

The social media plan needs to have a schedule when content will be shared so all social marketing activities tie back into other marketing events or business plans. Also a schedule will take account for any external events, key word targeting, launches, promotions or seasonal trends that impacts your industry. This is why the content sharing calendar is so important for deciding what social media activities are in the pipeline. While not all content can be created and planned for weeks in advance of sharing, the core, and keyword targeted content pieces that demand more care and effort should be.

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Sharing sector Expertise

Selling is not sharing. Share your sector expertise on a regular basis in terms of marketing, insights, research, social stories and commentary to establish your business, product or service as an influencer. For every 1 self-promotional content pieces shared, share 4 quality “industry relevant” articles, also share insightful articles from other authors, comment and add value (not plugging your own business) on forums and groups.

Generate new content ideas

As stated above the value a great, insightful and quality piece of content can bring to a social media campaign cannot be overstated. This is why a business needs to spend the time brainstorming content and article ideas. Every business should always allocate time for it on a weekly basis. The reality is that without interesting ideas on content your goals and results will suffer in the long run. Content needs to be kept fresh, up-to-date and interesting in order to continue engaging an audience. An easy way of generating content ideas is to track your competitors and other influential blogs to see what content is working for them.

Following news for current and relevant content

As with most companies, some of your content marketing will be focused on industry news and events. This is why keeping informed of relevant news and events means you will be able to react quickly and creatively to opportunities which can boost your on-line exposure. Many social media managers monitor several different keywords, hashtags, social group and Twitter in order to keep up the date and in the know on trending topics. When the opportunity presents itself, it is vital to be ready to respond.

Include images, video and design

Social media is also a visual channel where images, video and good design can give an added edge in the awareness stakes. Using nice imagery or videos and a visually stimulating way of presenting content is far more likely to reach and engage a large audience. As the volume of content rises across social channel, great content should be complimented with visual impact. A business should working with a designer in order to produce visual elements like photos, infographics and video.

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Run social advertising

To add to organic reach on social networks, depending on your social media goals and business then social advertising on Facebook, Twitter and LinkedIn may be a consideration. Running a paid social campaign might help get the content out to a wider audience and more relevant readers.

Communicate with all stakeholders

Whether you are a social media manager working in an agency or working directly for a company, you will need to work with all the stakeholders (management, sales, product, marketing and service) in order to agree on the content to be shared. This is why social media marketers should be spending time with the all the stakeholders to plan for the future as part of the marketing daily tasks. Meeting all concerned can help gain more insights into deciding what type content to create, what upcoming events are there in the pipeline, launches or news that may be of interest and any other ideas to use content to engage the target audiences.

Reporting

Finally but as important is the reporting on social media actions, activities and results. Whether you work for a company or an agency, it is vital to report on the social networks achievements and the upcoming plans in place. This is done by setting up and agreeing on regular reports that monitor the KPI’s or metrics you have agreed on with the stakeholders.

For more social media marketing tips, read the marketing category on The Bitter Business.

Inbound Marketing Strategy

Every business today needs an inbound marketing strategy. In the digital world nearly all marketing efforts are focused on actions like growing web traffic, increasing visitors, gathering sales leads, driving up conversions and securing buyers and customers.   Inbound marketing strategies deliver on all the same marketing goals but in a different way. Traditional marketing or push marketing  is really about interrupting buyers, trying to get their attention with TV or radio ads, online advertising, cold calling, direct mail to name a few.  Whereas inbound marketing is focused on “pull marketing”, devising marketing tactics to get buyers permission to share information as to add value to the buyers journey when researching products or services.

Every business will most likely use a blend of inbound and outbound marketing tactics to deliver the targets. Every marketing focused company including marketing automation companies like Hubspot, Marketo, Oracle and SAP all use both outbound and inbound marketing tactics. Indeed  outbound marketing activities like cold calling and lead generation by sales teams is nearly a forgotten weapon in customer acquisition as too many companies (especially newer technology focused companies) rely too heavily on inbound marketing to drive the sales pipeline.

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As a percentage of traffic and sales leads, inbound marketing is now the main driver in getting a brand into the buyer’s awareness and consideration steps when looking for a product mainly due to the non-interruption aspect of inbound marketing efforts.

Listed below are some inbound marketing tips to compliment the marketing strategy in pulling in buyers to a business. The golden rule of inbound marketing including social selling is that is it about sharing not selling, help not hype.  A business of any size can deploy inbound marketing with some good content and a few whitepapers to start but be aware that inbound marketing will take time to take hold however once traction starts happening , inbound marketing will deliver better qualified and less expensive sources of sales than outbound marketing.

The cornerstone of nearly all inbound marketing strategies is “Content” and sharing quality content alone on social networks will go a long way to increasing traffic and leads to a business or website.  But like all great strategies there is more to inbound marketing than just publishing content; inbound marketing should also include whitepapers, research publications, social stories, social selling, article sharing, social conversations, reaching social media influencers, article seeding and participation on the social networks.

Here is a list of inbound marketing tips that will hopefully improve Inbound Marketing results for you

inbound-marketing-guide

 

  1. Develop a complete inbound marketing plan. Inbound marketing includes blogging, articles, whitepapers, social networks engagement, social selling, lead generation, traffic and social media conversations. Which of these tactics can be improved?
  2. Implement all inbound marketing tactics. A business should never rely on one or two tactics even if you are getting good results from current inbound marketing tactics, implementing all tactics will drastically improve desired results.
  3. Don’t forget the “awareness phase”. Social media using content as the lead is where people become aware of your business and they delight in the quality of the content being read. The awareness phase is where you engage customers and prospects for future purchases and opportunities, even in B2B marketing. A business needs to have blog posts that delight, social media content that engages and messaging that keep customers or clients coming back. Before you get a lead or a sale, you need to build awareness.
  4. Share the content. Simply posting a new article or blog post and then leaving it to chance that it will be picked up by search traffic or prospects are wasted opportunities. Social media networks opens up the ability to immediately collect traffic and leads based on a new article published not to mention the long tail SEO impact. There is more to sharing content than posting to Twitter, Facebook, and LinkedIn. Sharing content takes time and effort, share across all social networks, forums, groups, while seeding the article on relevant sites like Reddit, Scoop.it etc.
  5. Love your social media accounts. Spend time attending to all your social media account, yes they are fantastic broadcast channels but also more importantly a place to build relationships. Have a constant presence and it need not take a huge chunk of time. Share content from other sources, like other articles, reply to messages, engage with conversations and give regular updates.
  6. Stay tuned in as Inbound marketing, social media marketing and SEO are in a constant state of change. What is the latest social platform, the coolest social network, what type of content (words, images, videos) are best of which audience? To keep inbound marketing firing on all cylinders, marketing teams have to stay on top of changes and make sure to adjust to new opportunities while refining old ones.
  7. Embrace analytics and reporting- The numbers produced from marketing tactics are the key to what is working and what is not. Data and numbers should be checked against goals on a regular basis be it daily or weekly. Ensure all the metrics and KPI’s are in aligned to goals, actions and activities. By viewing the numbers, a business can see where it needs to make adjustments to improve results.
  8. Solicit feedback. Chat to customers, other departments (sales), prospects and industry peers about inbound marketing. Where do they go to be made aware, what delights them, and why do they consider one over another? Also sometimes we can fail to understand how integrated inbound marketing can be with other aspects of the business, from outbound marketing campaigns to sales calls to social selling and customer retention for future purchases. How else you can use inbound to get great results?
  9. Write quality content. Content marketing in the inbound marketing mix is the main conduit in bringing in search traffic and leads. While content will bring in a level of traffic regardless of the content quality, the bounce rate will be high and the consideration rate low. In a digital marketplace where everyone is sharing content, every blog, article or whitepaper needs to be specific, well researched, well written and above all informative. Search the web for blog ideas and to see what social influencers are reading (and interview them to get in-depth information for future social posts)inbound-marketing-terms
  10. Commit time and resources. Inbound marketing takes time, if it is a real marketing strategy for your business, then investment in time and resources to make it happen is a must. Do not let other activities take priority. Every business that is successful with inbound marketing takes the time to follow through on all tactics, methodologies, strategy and implementation; otherwise inbound marketing contribution to the business is just a wish.
  11. Give to get considered. Once awareness levels rise (traffic, reads, likes), start to give more to get into the buyers consideration phase. Offer more giveaways, free trials, deeper white papers, studies and reports. Make it easy for them to consider you, use landing pages, webinars, free samples, and contact us forms so you can move the prospect to a qualified lead.

So as you can see, there is more to inbound marketing than a simple promotional blog and posting it on Blogger. Words sometimes can be hard and time consuming to craft, but words are powerful, fun, enlightening and engaging. These words constructed into quality content and shared as articles across deep reaching social networks will drive your whole marketing and  inbound marketing for today and into the future.  Inbound marketing works as you HAVE READ this article right DOWN TO THE END.

Brian

The Bitter Business.

Thought Leadership

Thought leadership is not about boasting or bragging, rather it is about sharing informed insights to hopefully inspire people. Thought leaders are not afraid to propose new ideas, new models or different views on a topic.

Thought leadership when done correctly can help further a person’s career or a business. Being a thought leader should mean becoming a trusted source of information on your chosen topics by delivering the answers to the biggest questions on the minds of the audience seeking enlightenment or education.

So here are a few tips on using content marketing as a launch pad in thought leadership for you, your business or even the team you mentor.

THOUGHT-LEADERSHIP

Thought leaders speak and present

They speak to educate not to sell. Thought leaders seek out opportunities to present as to impart their insights from research or experience. They rise to the challenge of delivering opinions so to drive debate on topics. Thought leaders advance the adoption of ideas by speaking on commercially relevant, and research backed points of view. They are dreamers and doers; they talk about “blue sky strategy” from their own research or from research gathered through clients, customers or competitors.  They rarely speak about product, brand sponsored white papers or rehashed content that copy ideas already well discussed.

Give time freely with no expectation can propel someone into thought leadership and general awareness. A good lesson here is to accept non-paid speaking engagements if it puts you in front of an audience that facilitates dialog and exchange of opinions. Regardless of the event, the audience or the setting, a thought leader will always deliver meaningful content.

Thought leaders write and share

Thanks to social media and the access to content marketing channels, a constant flow of well researched articles which you have written will keep you visibility high and credibility in-tact.  Thought leadership is not about writing a few 600 word articles and then retiring your pen, in a digital world people will soon forget you. A constant stream of articles shared across social networks and forums tells people that the author is a thought leader year worth following on a continuous basis.

Articles need to be a minimum of 800 words although most research based articles can be 1500 words plus. Longer, deeper articles demonstrate the time taken to craft the story, to prove research undertaken and ensure reference points are covered in detail.

Once an article is written, the article needs to be published. For whitepapers and heavy research based articles, a good starting point is a professional or membership based organisation to which you belong that publish articles. Explore trade publications that cover your industry or topic.  Also submit articles to local newspapers, on-line news, on-line interest groups and publications.

Consider sites like BizSugar, LinkedIn Pulse, Academia, and inc.com, Forbes or Harvard Business.  Make sure to also publish to your own social networks to reach more people and improve your profile in visibility. A few options include publishing to your own website, your blog, and post on your LinkedIn profile or to groups, publish to Tumblr, Google+ or Medium.com, send out an email with article link to clients and connections. Send out a message regarding your article on Twitter, Facebook and relevant forums you feel would benefit from reading the article.

Thought leaders publish research

Research does not have to mean focus groups or an academic background, it has more to do with , homework on the topic you are going to write about. Write about topics you have expertise in, deep knowledge and first-hand experience in. Focus on writing great content with supporting information that will make you stand out from your competitors by giving more than just a bunch of research jargon or results.

Articles should be interspersed with references, quotes, trends, external research, supporting documentation or forecasts. Though leaders will use the research element within an article to gain the readers trust when sharing ideas, creative thinking or a different view on a topic. Some research and support ideas include interviewing experts in the field you are writing about, conduct surveys, share real stories about your own experiences, tap into social media channels to gather opinions or ask someone in authority to write a footnote.

A mistake to avoid if never publish in a hurry. Save a draft, let it cool and with fresh eyes review it yourself, rewrite sections where it does not make sense, spell check it and then depending on the level of “news” within the article you could share it first among friends, work colleagues or a mentor to check for errors and give you honest feedback.

BUSINESS-IDEAS

The vision of every thought leader is to be in the spotlight. The knowledge you share can bring about business opportunities, social influence, a better job, an award or an accolade, acknowledgement from your industry or a mention in a newspaper that engages your audience to rally behind the topic you have been championing.  A constant presence on the speak, write, research channels can lead to an invitations, doors being opened and new  ventures that never possible before, including the chance to mentor and encourage other people to become thought leaders themselves.

For lots of thought leaders it is a very personal journey, a deeper reason around, why am I here, what is the meaning to my work, what would I like to leave behind? As the articles get published, the influence will grow and the exposure to inspiring people will be the most rewarding. As a thought leader, regardless of the topic or reach of your publications, you will leave a lasting legacy for yourself, other people, a bright young business brain or even an industry.

Social Media Marketing

Social media marketing is the process of generating leads, traffic and attention while reaching influencers using social media networks. Social media marketing encompasses activities such as social selling, content marketing, audience reach and status updates.
Social media marketing also impacts on SEO or search results as content marketing (articles, blogs, whitepapers) and status updates (news, press releases, stories) when shared or published leads to search engine discovery around a set of keywords or a title. Research also shows that people also search on social media sites like LinkedIn, Tumblr, and Facebook etc. to find relevant social media content. Social connections who share a company’s social media links can also impact the position they show up on search engine results for keywords, whether within a social media network or on Google.
In marketing, harnessing the power of content marketing, social selling and social influencing can deliver big increases in traffic, audience and customer engagement. Before a business talks about marketing automation, social bookmarking, social sharing or social data they should discuss how to get the fundamentals of social media marketing right. Whether your social media marketing is designed to drive traffic, generate sales leads or reach a wider audience, following these ten simple rules will help lay the foundation to serve your marketing, customers, brand and business better.

social-media-marketing

#socialmedia rule 1. Listen
Listen to the sounds, chatter and conversations on social networks. The success of social media and content marketing efforts follows the rule of more listening and less talking. No point talking about what has been talked to death. Read your target customers and competitor’s on-line content, join social discussions in a meaningful way (not for self-promotion) to learn what’s important to them. Only after listening and hearing what is being shared can a business create content and ignite conversations with well-crafted words that add value not clutter to people’s lives.

#socialmedia rule 2. Be a hedgehog
“The fox knows many things, but the hedgehog knows one big thing.” In social media it is better to specialise on topics you know than to be a jack-of-all-trades. A focused social media plan and content marketing strategy will be more successful in engaging a target audience and help build brand awareness than social media activities that attempts to be all things to all men.

#socialmedia rule 3. Quality counts
Quality over quantity. The beauty of quality words will be remembered long after the promise of a low price has faded from memory. It is far better to have 100 influential social connections who read, share and talk about your content to their own network than 1000 connections who disappear after reading your sales pitch.

#socialmedia rule 4. Be patient
Patience allows content the time to fall into place and make an impact. Social media results and content marketing success will not happen overnight. Quality always stands the test of time, social media requires time to filter around so have the patience to work steady and focused to achieve results.

#socialmedia rule 5. Publish often
Social media is not a one hit wonder. The article may be a masterpiece but one swallow never made a summer. Publish quality content regularly to build the on-line audience of followers and fans, quality content published at regular intervals is far more likely to be shared on Twitter, Facebook and LinkedIn and on other blogs.
The network effect of the sharing content or article links on social networks and the discussions that follow regarding the content will tap into search engines like Google, so the content will show up for keyword or phrase searches. These links could grow from ten to hundreds or thousands, reaching out to connect you with people searching on-line.

#socialmedia rule 6. Connect with social influencers
Social influencers can be a conduit to spread your content to a wider range of people who could be interested in your products, services and business. Seek to be and connect with social influencers, spend time building relationships with them through the power of words. If a blogger or brand is seen as an authoritative, interesting source which shares really useful information, the likelihood of your content getting shared with social influencers follower’s increases, which can put the business message in front of a huge social audience.

#socialmedia rule 7. Be a teller not a seller
Craft and tell great stories to get people to listen, too many businesses believe social media marketing is about promoting their products and services. This has the effect of people switching off. Create content that adds value to social conversations. Jumping in on existing social conversions has limited value, better to be known as who creates amazing content. This is what really develops and builds relationships with social influencers. In time, those social connections will become a powerful channel to spread the word on your business.

social-media-networks

#socialmedia rule 8. Build ties even weak ones
Social networks ties people together for shared interests and conversations. Building relationships and connections is one of the most important parts of social media marketing success, so always acknowledge every person including weak ties who reaches out to you or favours your content as six degrees of separation means that everyone is just six steps away by way of introduction from any person in the world.

#socialmedia rule 9. Remain constant
Apart from publishing content on a regular basis, you need to be available and have a constant presence with your audience. You need to participate in conversations, share other people content, get involved, and be seen to be engaged and active. Eaten bread is soon forgotten and social media followers can be fickle. They or your competitors will replace you if you are not seen on social networks for weeks or months.

#socialmedia rule 10. Share and show
In social media there is always room to share for a story that is not your own. Show people you care about the industry by sharing content, it is unrealistic to expect others to share your content and talk about you but you won’t do the same for them? So, plan to have a portion of your social media marketing showing content published by others. Showing you value content, articles and social conversations that are not your own will make you a social influencer.

Why Customers Buy

Customers buy solutions to problems or solutions for outcomes they need to make their business or lives better. While pricing is important it usually ranks 3 or 4 on buyer’s criteria. Too many businesses rely on the assumption in the era of digital self-education that the most important thing to a customer is price. But buyers and consumers are moving away from the traditional purchasing funnel to a more enlightened decision journey that uses the Internet to change the way they research, value and buy products. If sales and marketing plans have not changed in response to the new buyer-driven decision journey, it better start soon.

So why do customers buy?

Before we answer that, the first thing to understand is that every customer has a “decision journey”. This journey has pre-purchase and post-purchase steps. The pre-purchase journey can be described as Awareness Consider Evaluate Buy.  The post-purchase journey is Reflect Feel Decide.

In this article we will discuss the pre-purchase customer decision journey. Understanding the customer journey and its steps as to why customers buy can speed up the sales cycle improve conversation rates and drive revenue.

decision-journey

Awareness.

They say the goal of marketing is to reach potential customers within a specific market and influence their buying choices by making them aware of their brand or products. Today, buyers are so well informed and knowledgably thanks to the explosion of social media and digital channels, they can create a buyer “consider list” without the company ever having a sales conversation or contact.  Marketing has to align itself to the awareness part of the decision journey. To raise awareness companies need to focus on buyer-driven marketing of which the internet is at the core. Pushing out brochures, advertisements or media buying as part of a company-driven marketing plan is still relevant but buyer-driven marketing is about creating digital properties that pull buyers towards the company, digital properties like whitepapers, product specific informational web sites, content marketing, customisable content, free product interactions, social selling, tools to engage people on social conversations about your industry and products, comment posting and world of mouth interactions, context marketing, etc. So buyer-driven marketing is about raising awareness to buyers who are already most likely engaged on the internet for your products and services.

Consider.

This is the part of the decision journey where consumers and buyers narrow down their buying funnel and start to consider what companies, brands or products they would contemplate purchasing from or not.  Has the buyer-driven marketing plan got the business into the consideration phase of the journey? This can be measured by trigger events like web traffic, sales leads, inbound enquires, white paper downloads and via social media channels like twitter and Facebook. This is where marketing, sales, customer service have the tools to cover all the buyer touch points to make it easier for the buyer to move to the Evaluate step.

Evaluate.

This part of the decision journey is where buyers add and remove companies or brands as they further narrow (and qualify) their buying funnel. General evaluation leads on to active evaluation where information gathering, sales conversations, meetings, presentations, proposals come into the mix. Research shows during the evaluation phase buyers look for ease of use, ease of implementation, product offering and ease of connection to company (multiple touch points). This is also where buyer-driven marketing pays off as buyers now start to “pull” information from the internet, information like product reviews, white papers, and previous buyer ratings while also pulling insights into the company and product via free trials, proof of concept, face-to-face, phone or web interactions, customer references and company policies.

Buy.    

Commitment to buy. Where the buyer selects a brand to do business with and makes the decision to purchase. This is where the company ensures all steps are kept to a minimum, whether its clicks, paperwork, compliance, set-up, downloads, configuration and payment.

Smarketing – integrate all customer-facing activities

The shift in buyer-supplier selling process and the buyer decision journey means that marketers and sales leadership must adopt and view this change as an opportunity to be in the right place at the right time, giving buyers the information and support they need to make the decisions. Sales and marketing have to be one where every touch point from customer facing activities, web sites, PR, leads generation, customer awareness and sales is everyone’s responsibility.

Consider and Evaluate – connect the dots for the buyer

What the buyer is looking for during these steps is Value. If a buyer cannot see the difference between two products, then price wins. If sales and marketing do not address the customer question “How will I benefit from this product or service?” in their buyer-driven and connect the dots for the buyer then the buyer will remove the company from the decision journey or go for lowest price solution.

Remember, people buy because they have needs, a problem needing solving, a goal that needs fulfilling, a situation that needs to be remedied, something that affects their life or  business, and needs solutions.  In the Consider and Evaluate steps buyer preferences usually fit into three main categories, known as PPI:

Productivity – efficiency, ease of use, outputs

Profitability – ROI, making money, increase revenue, improve profit margin

Image – brand, style, reputation, approval, desirability (this is mainly consumers)

Buyer-driven marketing is focused on the buyer priorities with messaging on Productivity, Profitability or Image. Buyer-driven marketing also answers the question “WWFM or what is in it for me?” So why do customers buy?, most likely because a company and its people understand the customer decision journey, created an awareness link to the buyer and then sales, marketing, customer service and product working in unison took the buyer through the Consider and Evaluate steps with a systematic approach based on insights and relevant information

Marketing Plan

A marketing plan is a series of tactics that deliver agreed goals for the business

First thing for any small business to note is that marketing plans do not have to be a complicated fifty page document. Marketing plans and go-to-marketing strategies may get more advanced and complicated as a business grows but for the vast majorities of companies a simple, effective marketing plan will suffice. Do not write a marketing plan to please an investor or bank manager, write the marketing plan as your best bet to get customers interested into what you are selling.

marketing-plan

Most small businesses will usually find one key marketing tactic that produces a consistent return on investment (ROI) plus two or three secondary tactics which when added together allows the business to grow revenue. The key marketing tactic can range from trade-shows, SEO, PPC, inbound marketing, social selling to advertising. The key marketing tactic selected is the marketing foundation and it needs to be solid, deliver consistent results and removes any fear of the marketing plan failing.

Don’t panic if your business is new or it has not found one yet, please read on.

A great tip to identify what type of marketing plan is right for a business is to ask this question “What is the lifetime value in profit of a customer we sell to?”

I suggest you then assign your business into one of these three customer lifetime profit value categories

  1. Sub €200 profit
  2. Sub €2000 profit
  3. Above €2000 profit

This is important as it defines your cost of customer acquisition (what it costs a business to get a customer to buy from them) and how much a business can afford to pay for clicks, traffic and a sales lead. The business should also figure in customer churn, do not over calculate how often or how long a customer will stay loyal to a business. Depending on the business model, the marketing plan also affects cash flow, because you pay for marketing upfront with a lag over weeks or months to get an ROI on the tactics.

  1. The lifetime value (profit) of the average customer is LESS than €200.
    The products or services sold may cost €50 to €200 or higher AND as a business if you sell to that customer two, three, four times over a three year period, the profit on that customer would be less than €500. An example of this could be an online florist. A bouquet of flowers costs €55, but the customer is probably going to buy two or three times a year means the likely profit from that customer is less than €200.
  2. The lifetime value (profit) of the average customer is LESS than €2000. The vast majority of businesses fall into this category. The premise here is that the product or service costs an amount that will generate a €2k profit, OR the average customer buys more than once over a period of time with the total purchases adding up to more than €2000 profit. An example here is an online SaaS software company. The average monthly subscription is €50. That is €600 a year over three years = €1800. With a 60% profit margin this comes to €1080 for the lifetime value (profit) of the customer.
  3. The lifetime value (profit) of the average customer is ABOVE €2000.
    This category usually applies to large one of consumer purchases or a B2B sales environment. The calculation here is that the sale or number of sales over a period of time (36 months) will generate in excess of €2000 profit for the business.

So, now that you have assigned your business to category 1, 2 or 3, here is some suggested key marketing tactics as the foundation to drive the business growth.

If a business is a 1 – Referrals/Local/AdWords

The key marketing KPI here is can you generate leads/traffic/enquires for less than €1 and the cost of customer acquisition (getting a sales or purchase) is no more than €10. A simple marketing metric is the business sold to 100 customers in a month and spent €100 on marketing, so the cost per sale was €1.

Maybe distribute flyers door to door with special offers, advertise locally online with free samples, and optimise your website for local target keywords. Ask customers for referrals to add to your email marketing newsletters. Send OUT newsletters to your existing customers. Attend local events and business organisations. Find one key marketing activity that generates enough customers where it costs the business as little as possible to get a sale.

If a business is a 2 – Inbound marketing/PPC/Social Media

In this category the sales cycle could be longer or need sales intervention. The business will need to generate a high enough volume of leads to generate the ROI needed to be successful. SEO work can be critical here but this should be part of an inbound marketing tactic. The use of social networks for social selling and content marketing to influence buyers should be considered. A good email marketing solution and a resource to work on social media campaigns is probably a must. Budgets permitting, Google Ad Words will deliver the quickest bang for your marketing buck alongside social media tactics.

If a business is a 3 – Inbound marketing/PPC/Social Media/Events/Sponsorship

Depending on your market segment, where customers generate a profit north of €2000 usually involves more lead nurturing, heavier buyer influence, bigger social media reach and plans for a more guided sales cycle. I have seen companies successfully use events as their key marketing tactic even if the sales cycle and cost per lead required more investment. The biggest success tactic from a marketing activity now used in this category is content marketing. Maybe consider putting a lead generation person on social selling to generate customer interest. A business needs to invest in resourcing the writing and publishing of well executed articles and whitepapers to set the business as a thought leader in their industry. While the cost per sales lead and cost of customer acquisition can be higher, the marketing plan tactics needs to deliver more solid leads or higher qualified customers as the marketing investment in this category can seriously impact the cash flow of a smaller business.

social-media-planning

Regardless of 1, 2 or 3, the key to making a marketing plan work is to be: CONSISTENT.

Plans take time, for a plan to work it must be implemented with both the heart and the head.  Every marketing plan has to have KPI’s and metrics. Implement, stick with it and adjust where necessary. Do not adopt the “give it a whirl” approach or alter course before the data supports the decision. In a digital world, social media marketing has overtaken sales and even brands as the core business driver. The buyer-supplier relationship has moved on, fast, the marketing plan needs to address how to deliver a consistent return on investment (ROI) via a key marketing tactic plus two or three secondary tactics which when added together matches the business strategy for growth.

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